Data & Privacy

Privacy Policy — How jilebit Handles Your Data

At jilebit, your privacy is treated as a core operational responsibility — not an afterthought. This Privacy Policy explains in plain, formal English exactly what personal data we collect from players in Bangladesh, why we collect it, how we use and store it, who we share it with, and what rights you have over your own information. Please read this document carefully before using the jilebit platform.

Last Updated: January 2026

Language: English

Platform: jilebit.net

Contact: [email protected]

SSL Encryption

All data transmitted between your browser or mobile device and the jilebit platform is protected by 256-bit SSL (TLS 1.3) encryption. This prevents interception of your personal information during transmission.

No Data Selling

jilebit does not sell, rent, or trade your personal data to third-party advertisers or data brokers. The information you provide is used exclusively for the purposes described in this Privacy Policy.

Minimal Data Principle

jilebit collects only the data that is strictly necessary for account operation, identity verification, transaction processing, and regulatory compliance. We do not collect data speculatively or beyond stated purposes.

Player Data Controls

Registered players have the right to request access to the personal data held about them, correct inaccurate records, and request deletion of data where no legal retention obligation exists. Contact [email protected] to exercise these rights.

Transparent Cookie Use

jilebit uses cookies solely for session management, security, performance analytics, and personalisation of the platform experience. We do not use third-party advertising cookies. Full details are provided in the Cookies section below.

Defined Retention Periods

jilebit retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is not held indefinitely after account closure — see the Data Retention section for full details.

Section 1

Information We Collect

When you interact with the jilebit platform — whether by browsing the website, registering an account, making a deposit, placing a bet, or contacting support — jilebit may collect certain categories of personal information. The information we collect falls into the following categories:

1.1 Registration and Identity Data

When you create a jilebit account, we collect the information you provide directly during the registration process. This includes your chosen username, full legal name, date of birth, residential address, email address, and mobile phone number. This information is used to create and maintain your account, verify your identity, and communicate with you regarding your account.

1.2 Identity Verification (KYC) Data

As part of jilebit's Know Your Customer (KYC) and anti-money-laundering (AML) compliance obligations, we may request copies of government-issued identification documents. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. We may also request a recent bank statement or utility bill as proof of address. These documents are used solely for identity and age verification and are stored securely in accordance with the retention periods described in Section 5 of this policy.

1.3 Financial Transaction Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, jilebit records the transaction details necessary to process and reconcile your account balance. This includes the transaction reference number, payment method type, transaction amount in Bangladeshi Taka (৳ / BDT), timestamp, and transaction status. jilebit does not store full card numbers or mobile banking PINs — payment processing is handled by our payment provider partners who operate under their own security and compliance standards.

1.4 Betting and Gaming Activity Data

jilebit records all wagering activity associated with your account, including game type, bet amount, odds, outcome, and timestamp for each event. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection. Betting history data may also be analysed in aggregate to improve the jilebit platform and product offering.

1.5 Device and Technical Data

When you access jilebit, our servers automatically collect certain technical information from your device and browser. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), screen resolution, referring URL, pages visited within the jilebit platform, session duration, and click-path data. This information is used for security monitoring, fraud detection, platform performance analysis, and geographic compliance checks.

1.6 Support and Communication Data

When you contact jilebit's customer support team via live chat or email, we record the content of those communications, including the subject matter, timestamps, and any attachments submitted. This data is used to resolve your query, maintain support quality, and as a record of interactions where a dispute arises subsequently.

              Sensitive Data: jilebit does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation. If you inadvertently include such information in a support communication or document submission, it will not be recorded or processed beyond the immediate context of the communication and will be deleted once the support interaction is resolved.
            

Section 2

How We Use Your Information

jilebit processes your personal data only for specific, clearly defined purposes. The table below summarises the primary purposes for which we use your data and the lawful basis on which each processing activity rests:

Purpose	Data Used	Lawful Basis
Account creation and management	Registration data, contact details	Contract performance
Identity and age verification (KYC)	Identity documents, date of birth	Legal obligation / Contract
Processing deposits and withdrawals	Financial transaction data	Contract performance
Fraud detection and AML monitoring	Transaction data, device data, betting history	Legal obligation / Legitimate interest
Responsible gaming monitoring	Betting activity, session data	Legal obligation / Legitimate interest
Customer support and dispute resolution	Support communications, account data	Contract performance / Legitimate interest
Platform security and access control	Device data, IP address, session data	Legitimate interest
Promotional communications (opted-in only)	Email address, betting preferences	Consent
Platform analytics and improvement	Aggregated usage and behaviour data	Legitimate interest

jilebit will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a new lawful basis. Where jilebit intends to use your data for a materially new purpose, you will be notified in advance by email or via the platform notification system.

Marketing Communications: jilebit may send you promotional emails, SMS messages, or platform notifications about new bonuses, seasonal promotions, and platform updates — but only if you have opted in to receive such communications during registration or subsequently through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in the account settings panel or by contacting [email protected].

Section 3

Data Sharing and Third Parties

jilebit does not sell, rent, or trade your personal data. We share your information only with carefully selected third-party service providers and, where legally required, with regulatory or law enforcement authorities. All third parties with whom jilebit shares personal data are contractually required to process that data only for the specific purpose for which it was shared and to maintain appropriate security standards.

The categories of third parties with whom jilebit may share your personal data are as follows:

Payment processing partners: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum transaction data necessary to process deposits and withdrawals on your behalf. These partners operate under their own privacy and security frameworks.
Identity verification providers: Where automated KYC or document verification is employed, jilebit may use a third-party identity verification service. Identity documents submitted for KYC are processed by these providers under strict data processing agreements.
Game content providers: Live casino game studios (such as Evolution Gaming, Ezugi, and Pragmatic Play Live) and RNG game providers (such as Pragmatic Play, NetEnt, and Microgaming) may receive your player session token and game-play data necessary to operate the games within the jilebit platform. These providers do not receive your full personal profile or financial data.
Platform analytics providers: jilebit uses privacy-conscious analytics tools to monitor platform performance, page load times, and aggregated user behaviour. Where third-party analytics tools are used, data is anonymised or pseudonymised before transmission.
Fraud and security providers: To protect the integrity of the jilebit platform, certain device fingerprinting and risk-scoring tools may process technical data (IP address, device type, browser fingerprint) to identify and prevent fraudulent activity.
Legal and regulatory authorities: jilebit may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by applicable law, court order, or other binding legal process. jilebit will, where legally permitted, notify the affected player of any such mandatory disclosure.

              No International Data Transfers to High-Risk Jurisdictions: jilebit takes reasonable steps to ensure that personal data is not transferred to countries that do not provide an adequate level of data protection without appropriate safeguards in place. Where data is processed by a third-party provider operating outside Bangladesh, jilebit requires contractual assurances that the data will be handled to a standard equivalent to that required under applicable privacy principles.
            

Section 4

Cookies and Tracking Technologies

The jilebit platform uses cookies and similar tracking technologies (such as local storage and session storage) to ensure the platform functions correctly, to maintain your login session, to detect fraudulent access, and to understand how players interact with the platform so that we can improve the user experience over time.

A cookie is a small text file stored on your device by your browser when you visit a website. Cookies set by jilebit are first-party cookies — they are not shared with advertising networks. The types of cookies jilebit uses are described below:

Strictly necessary cookies: These cookies are essential for the jilebit platform to function. They include your session authentication token, security validation cookies, and load-balancing cookies. These cookies cannot be disabled without preventing you from using the platform. They do not store any personally identifiable information beyond what is required to maintain your authenticated session.
Functional cookies: These cookies remember your preferences within the jilebit platform — such as your preferred language (English), display settings, and previously viewed game categories. Disabling these cookies will not prevent you from using the platform but may degrade the personalised experience.
Analytics cookies: jilebit uses anonymised analytics cookies to understand aggregate player behaviour — such as which pages are most visited, which games are most popular, and where players encounter technical difficulties. This data is used exclusively to improve the jilebit platform and is never used for advertising profiling. Analytics data is stored in aggregated, non-personally-identifiable form.
Security cookies: These cookies assist in detecting and preventing fraudulent login attempts, bot activity, and account takeover. They record technical signals such as mouse-movement patterns, keystroke cadence, and device fingerprint components to distinguish legitimate players from automated threats.

Managing Cookies: You can control cookie settings through your browser preferences. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your jilebit account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. jilebit does not respond to "Do Not Track" browser signals at this time, as there is no universally accepted standard for interpreting such signals.

jilebit does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. Your browsing activity on jilebit is not shared with social networks or ad-technology platforms for the purpose of serving you targeted advertisements on other websites.

Section 5

Data Retention and Storage

jilebit retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and for as long as required by applicable legal, regulatory, or accounting obligations. Once data is no longer required, it is securely deleted or anonymised.

The following retention periods apply to the principal categories of personal data held by jilebit:

Account registration data: Retained for the duration of the account's active life plus a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
KYC and identity documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later, in compliance with AML regulatory requirements.
Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping requirements.
Betting and gaming history: Retained for a minimum of 3 years from the date of account closure for dispute resolution and responsible gaming review purposes.
Support communications: Retained for 2 years from the date of the most recent communication in a support thread, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved plus 1 year.
Device and technical log data: Retained for a maximum of 12 months from the date of collection for security and fraud investigation purposes, after which it is automatically deleted or anonymised.
Marketing preference data: Retained until you withdraw your marketing consent, at which point your contact details are removed from active marketing lists within 10 business days. Anonymised records of your consent history are retained for up to 3 years as evidence of lawful marketing activity.

Personal data is stored on secure servers with restricted access controls. jilebit applies role-based access controls so that only personnel with a legitimate operational need can access personal data. Access logs are maintained and audited periodically. Where data is stored by third-party cloud infrastructure providers, those providers are contractually bound to maintain security standards equivalent to or exceeding those applied by jilebit directly.

Section 6

Security Measures

jilebit takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. No security system is entirely impenetrable, but jilebit's approach reflects current industry best practices for online gaming platforms operating in the Bangladesh market.

256-bit SSL / TLS 1.3 encryption: All data in transit between your device and the jilebit platform is encrypted using TLS 1.3 with 256-bit AES encryption. The jilebit website enforces HTTPS on all pages and redirects any HTTP traffic to the secure version automatically.
Password hashing: Player passwords are never stored in plain text. jilebit uses industry-standard adaptive hashing algorithms (bcrypt) to store password credentials, ensuring that even in the unlikely event of a database breach, passwords cannot be directly recovered.
Two-factor authentication (2FA): jilebit offers optional SMS-based two-factor authentication for all registered accounts. Players are strongly encouraged to enable 2FA in their account security settings to significantly reduce the risk of unauthorised account access.
Real-time fraud monitoring: jilebit operates continuous automated monitoring of all login attempts, deposit transactions, and withdrawal requests. Anomalous patterns — such as logins from a new country, unusual betting volumes, or rapid sequential withdrawals — trigger an automatic security review before the action is completed.
Access controls: Access to player data within jilebit's internal systems is governed by a strict role-based access control (RBAC) policy. Only personnel whose job functions require access to personal data are granted the minimum level of access needed for their role. All internal data access is logged.
Regular security reviews: jilebit conducts periodic internal security reviews of its data handling practices, system configurations, and third-party provider security postures. Where security gaps are identified, remediation is prioritised and tracked.

Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilebit will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — providing details of the nature of the breach, the categories of data affected, and the steps jilebit has taken or proposes to take to address it. If you suspect that your jilebit account has been compromised, please contact [email protected] immediately.

Section 7

Your Rights Over Your Data

As a player on the jilebit platform, you have a number of rights with respect to the personal data we hold about you. jilebit is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered username and the mobile number associated with your account for verification purposes.

Right of access: You have the right to request a copy of the personal data jilebit holds about you. We will respond to access requests within 30 days of receipt. Where the volume of data is extensive, we may provide the data in structured sections with an index.
Right to rectification: If any personal data jilebit holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details (such as your email address or phone number) directly via your account settings panel. For corrections to identity or KYC data, please contact support.
Right to erasure: You may request that jilebit delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other lawful basis for processing), or where the data has been unlawfully processed. Note that jilebit may be required by law to retain certain categories of data (such as financial transaction records) for a defined minimum period, and the right to erasure does not override these obligations.
Right to restriction of processing: You may request that jilebit restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being considered, or where you have objected to processing and jilebit is assessing the grounds for that objection.
Right to data portability: Where jilebit processes your data on the basis of your consent or on the basis of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider if you wish.
Right to object: You have the right to object to the processing of your personal data where jilebit relies on legitimate interests as its lawful basis. jilebit will cease processing your data unless it can demonstrate compelling legitimate grounds that override your interests. You may also object at any time to the processing of your data for direct marketing purposes.
Right to withdraw consent: Where jilebit processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Response Timeframe: jilebit aims to respond to all data rights requests within 14 business days of receipt and verification of the requestor's identity. In complex cases, this period may be extended by a further 30 days, in which case jilebit will notify you of the extension and the reason for it within the initial 14-day period. All data rights responses are provided in English.

Section 8

Changes to This Policy

jilebit reserves the right to update, amend, or replace this Privacy Policy at any time. Changes to this policy may be made to reflect updates to our data processing practices, changes in applicable law or regulatory guidance, the introduction of new platform features that involve new categories of data processing, or feedback from players and data protection reviews.

When we make material changes to this Privacy Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players via the platform's in-app notification system and, where the change is significant, by email to the address associated with your account. The notification will summarise the key changes and will provide a link to the updated Privacy Policy on this page.

The "Last Updated" date at the top of this Privacy Policy reflects the date on which the most recent version of the policy came into effect. We encourage you to review this page periodically so that you remain informed about how jilebit handles your personal information. Your continued use of the jilebit platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

If you have any questions, concerns, or complaints regarding this Privacy Policy or jilebit's data handling practices, please contact our support team in the first instance at [email protected]. We take all privacy-related feedback seriously and will respond to privacy queries within 5 business days.

Contacting jilebit About Privacy: For all privacy-related enquiries, data rights requests, or security concerns, the primary contact is [email protected]. Please include the subject line "Privacy Enquiry" or "Data Rights Request" in your email to ensure prompt routing to the appropriate team. Our support team is available 24/7 in English, with an average email response time of under 2 hours for privacy-related matters.

18+

The jilebit platform is strictly for adults aged 18 and above. If you have concerns about gambling-related harm, visit our Responsible Gaming page for tools and guidance.

Questions About Your Privacy?

Our support team is available 24/7 in English. You can also explore our FAQ for quick answers, review our Terms & Conditions, or head straight to the games at jilebit Casino.

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