Responsible Gaming at jilebit

Age Restriction Policy

jilebit operates strictly as an adults-only platform. All players must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotional activity on the jilebit platform. This requirement applies universally to all players in Bangladesh and is non-negotiable under any circumstances.

During the registration process, jilebit collects your date of birth and verifies that you meet the minimum age requirement before your account is activated. Where there is any doubt about a player's age, jilebit reserves the right to request documentary proof of age — such as a Bangladesh National Identity Card (NID), valid passport, or driving licence — before permitting access to real-money gaming. Accounts where age cannot be verified to jilebit's satisfaction will be suspended until verification is completed.

jilebit takes the issue of underage gambling extremely seriously. If you are aware of a minor who may have gained access to the jilebit platform using false information, please report this immediately to [email protected]. We will investigate all such reports promptly and take appropriate action, including permanent account closure and full refund of any deposits made during the period of underage access.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops slowly over time, and many people are not aware that their gambling has become problematic until the consequences — financial, emotional, or social — become significant. The following warning signs may indicate that gambling is becoming a problem for you or someone you know:

• Spending more money on gambling than you originally planned, or increasing your bet sizes to maintain the same level of excitement.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to even greater losses.
• Gambling with money that should be used for essential expenses such as rent, food, bills, or school fees for your children.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• Lying to family members or close friends about how much time or money you spend gambling.
• Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to cut down.
• Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
• Using gambling as a way to escape from stress, anxiety, depression, or difficult life circumstances.
• Repeatedly making unsuccessful attempts to reduce or stop gambling despite wanting to.
• Feeling that gambling is the only activity that provides relief or enjoyment in your daily life.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to make use of jilebit's self-assessment and limit-setting tools described in the sections below, and to consider reaching out to a professional support service. Recognising the problem early is the most important step toward resolving it.

Time-Out and Cool-Off Features

A time-out is a short-term break from gambling that temporarily suspends your ability to place bets, access games, or make deposits on the jilebit platform. Time-outs are designed for players who feel they need a brief pause to regain perspective — perhaps after a losing streak, a stressful week, or simply when they notice they are spending more time gambling than they intended.

jilebit offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, and 30 days. During a time-out period, your account remains open and your balance is preserved, but real-money game access and deposit functionality are suspended. You will still be able to log in to view your account history, access responsible gaming resources, and contact support. Promotional communications are also paused during your time-out period.

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. Time-outs take effect immediately and cannot be reversed before the chosen period expires. If you urgently need to cancel a time-out for a reason unrelated to gambling (for example, to withdraw a balance), please contact [email protected] with your reason — each case is reviewed individually and decisions prioritise player welfare.

Getting Help and Support

If you feel that gambling is negatively affecting your life — or the life of someone close to you — please do not hesitate to seek help. Asking for help is a sign of strength, not weakness, and early intervention significantly improves outcomes for people experiencing gambling-related difficulties. jilebit's support team is available around the clock in English to assist you with any responsible gaming concern.

In addition to jilebit's internal support team, we encourage players to reach out to independent professional organisations that specialise in gambling harm reduction and recovery. Seeking guidance from an independent organisation ensures you receive impartial, expert advice without any commercial interest involved.

jilebit also provides an in-platform responsible gaming notification system that can alert you when your gambling activity exceeds thresholds you define — for example, when your session has lasted more than 60 minutes, or when your losses in a single session exceed a threshold you set. To configure these alerts, visit Account Settings → Responsible Gaming → Activity Alerts.